"Nancy is a true professional.  Not only is her HR knowledge deep, particularly when it comes to complicated ins and out of benefits, her experience is what really matters.  She is one of those rare individuals who actually cares about employees and the decisions that affect them.  She is at once both competent and compassionate.  At the same time, she's no push-over.  We worked together on a particularly difficult health insurance switch, and she was tireless in her work ethic and approach to make sure employees had all the tools they needed to make good decisions.  We gave over 8 in-person open enrollment sessions in just two days. Her ability to pivot from complex details to large scale planning is exceptional.  Bottomline, she's a pleasure to work with, and now I happily call her my friend.  She's the one you want in the trenches with you!"